FREE EXPRESS SHIPPING FOR CASLAZUR LOVERS WORLDWIDE

FREE EXPRESS SHIPPING FOR CASLAZUR LOVERS WORLDWIDE

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DELIVERY & RETURNS

STANDARD SHIPPING RATES

25 USD PER ORDER. FREE SHIPPING* APPLIES TO ALL ORDERS OVER 300 USD.

*FREE SHIPPING OFFER IS BASED ON THE FLAT RATE OF 300 USD & CURRENCY HAS BEEN CONVERTED ACCORDINGLY.

SHIPPING

CASLAZUR USE ROYALE INTERNATIONAL COURIER SERVICE FOR ALL OUR SHIPPING. ONCE YOUR PARCEL HAS BEEN DISPATCHED A UNIQUE TRACKING NUMBER WILL BE SENT TO YOUR NOMINATED EMAIL ADDRESS. YOU CAN TRACK YOUR PARCEL AT WWW.ROYALEINTERNATIONAL.COM/EN.

ALL DELIVERIES REQUIRE SIGNATURE FOR DELIVERY. PLEASE ENSURE YOUR DELIVERY ADDRESS IS ATTENDED. WE SUGGEST PROVIDING A BUSINESS ADDRESS WHERE POSSIBLE, OR SUCH OTHER ADDRESS WHERE SOMEONE WILL BE ABLE TO SIGN FOR THE DELIVERY BETWEEN 9AM AND 5PM.

WE ARE UNABLE TO ESTIMATE THE AMOUNT OF DUTIES AND TAXES YOUR PACKAGE WILL INCUR AS THESE CHARGES ARE IMPOSED DIRECTLY BY YOUR LOCAL CUSTOMS. PAYMENT OF THESE IS NECESSARY TO RELEASE YOUR ORDER FROM CUSTOMS. FOR MORE INFORMATION, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE.

PROCESSING & DELIVERY TIMES

METRO AREAS: 3 TO 10 WORKING DAYS REMOTE/RURAL AREAS: 10 TO 15 WORKING DAYS.

WHEN YOUR ORDER HAS BEEN PLACED, A CONFIRMATION EMAIL WILL IMMEDIATELY BE SENT TO YOUR NOMINATED EMAIL ADDRESS. IF YOU DO NOT RECEIVE A CONFIRMATION EMAIL, PLEASE EMAIL US AT INFO@CASLAZUR.COM. ALL ORDERS ARE PROCESSED WITHIN 24-48 HOURS. DELIVERIES ARE SENT DURING NORMAL BUSINESS HOURS BETWEEN MONDAY AND FRIDAY. PURCHASES MADE ON WEEKENDS AND PUBLIC HOLIDAYS WILL BE PROCESSED ON THE NEXT BUSINESS DAY.

AVAILABILITY & PRESENTATION

ALL ORDERS ARE SUBJECT TO AVAILABILITY. WE WILL DO OUR VERY BEST TO SUPPLY YOU WITH YOUR ORDERED ITEM. PLEASE NOTE, ON OCCASION ITEMS MAY NOT BE AVAILABLE. IN THIS INSTANCE, WE WILL BE IN TOUCH AND OFFER YOU A REPLACEMENT SIZE OR REFUND FOR THE UNAVAILABLE ITEM.

ALL ORDERS ARRIVE PACKAGED IN TISSUE PAPER & SIGNATURE RIBBON INSIDE A CASLAZUR GIFT BOX WHICH IS SUITABLE FOR GIFT GIVING.

WE HAVE MADE EVERY EFFORT TO DISPLAY AS ACCURATELY AS POSSIBLE THE COLORS OF OUR PRODUCTS THAT APPEAR ON CASLAZUR. HOWEVER, AS COMPUTER MONITORS VARY, WE CANNOT GUARANTEE THAT YOUR MONITOR'S DISPLAY OF ANY COLOR WILL BE COMPLETELY ACCURATE.

WHILE CASLAZUR MAKES EVERY ATTEMPT TO ENSURE THAT THE ONLINE STORE REFLECTS THE AVAILABILITY OF STOCK SOMETIMES AN ITEM SHOWN TO BE AVAILABLE MAY BE OUT OF STOCK. IF AN ITEM YOU ORDER IS OUT OF STOCK WE WILL CONTACT YOU AS SOON AS POSSIBLE TO INFORM YOU OF STOCK AVAILABILITY AND CAN REFUND YOU FOR THAT ITEM.

RETURNS

PLEASE CONTACT INFO@CASLAZUR.COM FOR ALL RETURNS AND QUERIES. ALL ITEMS RETURNED REQUIRE A RETURN CONFIRMATION NUMBER FROM CASLAZUR HQ TO ALLOW EASY IDENTIFICATION AND PROMPT PROCESSING. UNIDENTIFIED RETURNS MAY BE RETURNED TO THE SENDER.

CASLAZUR ACCEPTS RETURNS FOR UP TO TEN DAYS FROM RECEIPT OF ITEM. WE DO NOT ACCEPT RETURN OF ITEMS THAT HAVE BEEN WORN. ITEMS MUST BE RETURNED IN SAME CONDITION RECEIVED: UNWORN, UNUSED WITH TAGS ATTACHED. RETURNS THAT ARE DAMAGED OR SOILED MAY NOT BE ACCEPTED AND MAY BE SENT BACK TO THE CUSTOMER AND/OR A REFUND REFUSED. RETURNS REQUESTED AFTER THE TEN DAY RETURNS PERIOD WILL BE ASSESSED ON A CASE BY CASE BASIS. WHERE PROVIDED, BELTS AND ANY DESIGNER PACKAGING SUCH AS AUTHENTICITY CARDS, DUST BAGS, AND LEATHER TAGS SHOULD BE INCLUDED WITH YOUR RETURN.

RETURN SHIPPING MUST BE PREPAID AND TRACEABLE METHOD TO ENSURE SAFE AND DOCUMENTED DELIVERY. CASLAZUR TAKE NO RESPONSIBILITY FOR MISSING INCOMING DELIVERIES. RETURN SHIPPING CHARGES ARE NOT REFUNDABLE.

CASLAZUR WILL REIMBURSE ANY REASONABLE SHIPPING CHARGES FOR RETURN OF GOODS THAT HAVE BEEN DEEMED FAULTY.

FAULTY GOODS

GOODS ARE FAULTY IF THEY ARE RECEIVED DAMAGED OR WHERE A MANUFACTURING FAULT OCCURS WITHIN SIX MONTHS OF PURCHASE. ITEMS THAT ARE DAMAGED AS A RESULT OF NORMAL WEAR AND TEAR ARE NOT CONSIDERED TO BE FAULTY. IF YOU WOULD LIKE TO EXCHANGE A FAULTY ITEM INSTEAD OF OBTAINING A REFUND, PLEASE BE AWARE THAT WE CAN ONLY REPLACE IT FOR THE SAME PRODUCT IN THE SAME SIZE, SUBJECT TO AVAILABILITY. WHERE POSSIBLE, WE WILL OFFER TO REPAIR FAULTY ITEMS. IF IT CANNOT BE REPAIRED OR THE SAME PRODUCT IS NOT AVAILABLE, YOU ARE ENTITLED TO A FULL REFUND.